Privacy Policy

Liquid Learning Group Pty Ltd is committed to protecting your privacy. Any information collected from email correspondence, registrations or other means associated with the use of this website will be held in the strictest of confidence and in accordance with the Privacy Act 1988 and Privacy Amendment Act 2001.

We respect and protect the privacy of all customers, partners and visitors. This Privacy Policy explains how we collect and use this information. To add, update or have your details deleted please advise our database team at Liquid Learning Group Pty Ltd: L11, 201 Kent St, Sydney 2000; Phone: +612 8239 9700; email: info@liquidlearning.com.au.

Personal Information and What Information We Collect

The references to "Personal Information" in this policy means any information from which your identity is apparent or can otherwise be determined. The information held on your profile includes:

Your name
Your email address
Your work telephone number (s)
Your employers name and postal address
Your billing information (if an existing client)
Your purchase or transaction history
Your product preferences
Your feedback to research surveys
Your feedback provided following event attendance

How is Personal Information collected?

We may collect information about you via a variety of different methods. Your personal information may be obtained by one or a combination of the following:

When you complete a registration to attend one of our events
When you contact us to inquire about an event or service
When you submit content via a web form
When you email or call us with an information request or ask to be added to a mailing list
When you become a speaker or supplier to the company
When you are nominated to receive information about relevant training by your employer
When you agree to contribute to market research via survey or telephone
When you agree to receive information about a product or service offered by Liquid Learning Group Pty Ltd
When information is publicly available or conspicuously listed online as a point of contact
When an implied consent relationship exists due to a supplier / contractual relationship between the company and your employer

How Personal Information is Used

Personal information will be used to contact you regarding products and services offered by Liquid Learning Group Pty Ltd or its partners. Your information may be used to:

To request your participation in market research
To request participation at an event as a speaker, delegate or sponsor
Notify you of future events offered by Liquid Learning Group Pty Ltd or one of its affiliates or partners
To send confirmation and updates once you are registered to attend an event

How Personal Information is Stored

Your information is stored in a secure CRM system that features the highest-level security, data encryption and user authentication protocols available. The system is cloud-based, meaning that information is transmitted over the internet and hosted off-site in a data center not owned or controlled by Liquid Learning Group Pty Ltd.

Other documents that may include personal information, such as transaction records, will be stored in a secure authentication-controlled server environment.

How to Access Personal Information to Update Your Profile

If you wish to update your contact information, personal details or employment status you may do so at any time by contacting us at: info@liquidlearning.com.au

You may change the settings that control the methods of contact. You will have an option to unsubscribe from all contact or may select your preferred modes of contact. Generally, the categories for opt-out are:

Unsubscribe from all contact or remove details
Unsubscribe from telephone contact
Unsubscribe from email contact
Unsubscribe from mail/postal contact

Website Usage and Monitoring

We seek to provide visitors to our website with a smooth, efficient and personalised user experience. To do this, we use a variety of tools that tell us who is using the site and what is being viewed.

1. Cookies and Web Beacons

Cookies are data files stored on your computer after you access certain websites. Cookies are used on an implied consent basis and are primarily to identify visitors when they return to our site, so that certain information already provided by the visitor to a site is not required to be provided again. Cookies are also used to gather data on which areas of a site are visited frequently and which are not.

Web Beacons are used in a very similar way to Cookies and generally used in combination with them. They are used to track user behaviour on our site and also for monitoring user response to email campaigns. Web Beacons are graphic images that are placed on a Web site or in the template of an email. They are used to monitor the behaviour of the user visiting the Web site or recipient reading the email. Web Beacons allow us to track open rates and link click throughs of emails and monitor the performance of digital marketing campaigns.

Storing data on which areas of the site are most popular allows our website administrator to better plan and enhance our website. We acknowledge that some users may wish to disable cookies. Turning off cookies will allow you to browse the site anonymously, however it will prevent access to certain areas and/or limit the functionality of the website. To find out more about Cookies and Web Beacons, visit an appropriate website (such as Cookie Central) for a detailed explanation of their use.

2. Web Analytics

The site host and our web analytics may record your IP address to help improve the performance of our website and online services. Google Analytics is used to track the number of visitors to the site and records what pages are visited and viewing duration. This information is generally in aggregate form only and does not identify you as an individual. Analytics are primarily used to improve the functionality of the site and make for a smoother customer experience.

3. Live Agent Tracking

The website features a live chat function that enables timely customer support. This is made available while you browse the website. If you are not a current client or subscriber, you will browse the site anonymously. However, if you are a subscriber or frequent visitor, Cookies and Web Beacons may enable the agent to identify you.

4. Social Buttons and Third-party links

Social buttons from the likes of Twitter, Facebook, Instagram and LinkedIn allow for easy bookmarking and sharing of content via popular social media platforms. By clicking these buttons, these third-party platforms have the ability to track your behaviour on our website. Liquid Learning Group Pty Ltd has no control over what information is collected via these platforms. We recommend that you review their terms of use and privacy policies prior to clicking these links or sharing information over these social media platforms.

How to Contact Us Regarding Your Personal Information or Privacy

If you have any questions or a complaint regarding a privacy matter, you can contact us within business hours on +612 8239 9700 or email info@liquidlearning.com.au.