Navigating Difficult Conversations

July 28th, 2025 / Online

OVERVIEW

Discover strategies, tools, and frameworks to communicate effectively in challenging situations

• Identify and address barriers hindering difficult conversations
• Develop practical strategies for effective communication
• Enhance conflict resolution skills, define objectives, and stay solution-focused
• Craft a personal action plan to apply your newfound skills in various real-world scenarios

TRAINER

Dr Karen Whittingham

Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an organisational psychologist passionate about people’s success and facilitating their careers to rise. She teaches organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion, and performance.

Leadership Expert & Executive Coach
Impact Psychology Pty Ltd

AGENDA

09:00 - 12:30

Navigating Difficult Conversations

Workshop

Prepare for challenging conversations

- Identify barriers that prevent people from having difficult conversations

- Build rapport and why it is important

- Learn strategies for effective communication

Tackle conflict and promote collaboration

- Develop your conflict resolution skills

- Define your objective and remain solution-focused

- Create an action plan for real world scenarios

Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd

GROUP DISCOUNTS

5 - 9 Delegates

15%

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10 - 19 Delegates

25%

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20 + Delegates

35%

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Navigating Difficult Conversations

OVERVIEW

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AGENDA

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