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The Power of Emotional Intelligence in Difficult Conversations


August 11th, 2025 / Sydney, AU
SAVE UP TO $600
Discount ends in 18 days

OVERVIEW

From awareness to action - Emotional intelligence for everyday leadership

• Learn to overcome common barriers to difficult conversations
• Discover why Emotional Intelligence is crucial for success in both professional environments
• Strengthen your conflict resolution skills
• Unlock how to lead and influence with Emotional Intelligence

TRAINER

Dr Karen Whittingham

Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an organisational psychologist passionate about people’s success and facilitating their careers to rise. She teaches organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion, and performance.

Leadership Expert & Executive Coach
Impact Psychology Pty Ltd

AGENDA

Workshop

Emotional Intelligence (EI) essentials

- Understand EI and its importance in life and the workplace

- Assess your strengths, development areas and emotional triggers

- Embrace self-awareness, social awareness, and empathy 


Applying EI in a team environment 

- Build meaningful connections across the Retail and FMCG industry

- Develop strategies to lead, motivate and influence different stakeholders

- Create a personalised action plan for integrating EI in fast paced workplaces


Preparing for challenging conversations

- Identify the barriers that prevent people from having difficult conversations 

- How to build rapport with teams, customers, suppliers

- Strategies for effective communication


Tackling conflict and promoting collaboration

- Develop your conflict resolution skills

- Define your objective and remain solution-focused

- Create an action plan for real world scenarios

  • Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd

GROUP DISCOUNTS

5 - 9 Delegates

15%

Discount

10 - 19 Delegates

25%

Discount

20 + Delegates

35%

Discount

PRICING

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ENDS IN 18 DAYS

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Ends June 03

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Super Saver

Ends June 19

SAVE UP TO $400

Early Bird

Ends July 11

SAVE UP TO $200





VENUE

Sydney, Australia

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